Privacy and Cookie Policy
If you visit our website Atrapoco.be or one of our other domains that forward to this website, your personal data will be processed. Atrapoco considers your privacy to be of great importance.
To respect your privacy as best as possible, we apply a number of standards:
- Informing: We want to inform you as well as possible about how and why we process your personal data. We do this through this policy.
- Limiting data: We try to limit our collection of personal data to what is necessary for the proper functioning of our website and services.
- Security: We take appropriate security measures to protect your personal data.
- Consent: We request explicit consent in cases where your consent is legally required regarding data processing.
- Rights: We respect your right to view, correct or delete the personal data we process about you and any other rights you have under applicable privacy legislation.
In this privacy and cookie policy you can read how we put the above into practice.
The use of personal data
When using our websites, you leave certain information with us. This can also be personal data. We collect, store and use the personal data that you provide directly (for example via the contact form on the website) or for which it is clear that they are provided to us for processing.
We will not use your personal data for purposes other than those for which we obtained it, unless you have given your prior permission or we are allowed or required to do so by law. Depending on which functionalities or services you use via the website or our services, we may process the following personal data from you:
- name and address details;
- Phone number;
- Billing information;
- Payment details;
- Email address;
- Login details;
- Gender;
- IP address;
We use your personal data for, among other things, the following purposes, but not limited to these purposes:
- Providing access to the website;
- Offering functionalities via the website;
- Invoicing purchased products;
- Registering domain names;
- Sending newsletters;
- Improving and evaluating our website and services;
- Answering and handling the questions you ask;
- Offering targeted advertisements via search engines;
- Offering targeted advertisements via marketing platforms (such as Facebook, LinkedIn, etc.).
- Contact form and emails
If you have any questions about Atrapoco or the services we offer, please contact us. You can contact us by e-mail or telephone between office hours (with the exception of public holidays and cases of force majeure). Our contact details can be found on the website.
If you fill in the contact form on the contact page, or if you send us an e-mail, the data you send us will be kept for as long as the nature of the form or the content of your e-mail requires it for a complete response and handling thereof.
E-mail processing is possible but not limited to the following parties:
| Party | Purpose | Location | Service |
|---|---|---|---|
| Email traffic | US (Privacy Shield) | G Suite | |
| CRM | CRM management | US (Privacy Shield) | Customer Relations |
| Administrative software | Administration | US (Privacy Shield) | Administration |
| Support software | Support | US (Privacy Shield) | Ticketing system |
| Email software | Email marketing/Internet marketing | US (Privacy Shield) | Email marketing |
| Payment provider | Processing payments and sending emails that may or may not be related to marketing | US (Privacy Shield) | Data necessary for executing payments as well as tracking payments via email |
(Note: the above may change)
Cookies
Cookies are used on our website. A cookie is a small file that is sent with the pages of our website and stored in the memory of your device. The information stored in a cookie can be transferred to our own secure servers or those of a third party.
Cookies are used on our website to:
- To enable certain functionalities of the website and to protect the website (technical & functional cookies);
- Analyze the use of the website and improve/optimize the website and our services based on this (analytical cookies);
- To make the web offering more interesting for you by means of targeted advertisements via various channels (advertising cookies);
- To offer you the opportunity to share the information on our website via various ‘social media’ (social media cookies).
When you visit our websites for the first time, a banner will be shown indicating that, if you accept our policies on the website, you give us permission to use cookies and plug-ins as described in this privacy and cookie policy
We have no control over what third parties do with data obtained via the placed cookies. More information about how these parties store the data obtained and what they do with this data can be found in the privacy statement of the relevant parties (note: this can change regularly).
These cookies and plug-ins may include, but are not limited to, the following:
| Party | Type | Location | Service |
|---|---|---|---|
| Analytical cookies | US (Privacy Shield) | Analytics, Tag Manager, … | |
| Advertising cookies | US (Privacy Shield) | Adwords, remarketing snippets, … | |
| Advertising cookies | US (Privacy Shield) | Facebook Pixel, like & share buttons, page includes, API connections, … | |
| Mail software | Advertising cookies | US (Privacy Shield) | Advertising cookies, plugin/script for opt-in email newsletters and remarketing reminders |
| Retargeting software | Advertising cookies | US (Privacy Shield) | Showing targeted ads through cookies |
| Smartlook | Analytical cookies | US (Privacy Shield) | Smartlook, script for recording website activity |
| Advertising cookies | US (Privacy Shield) | Pixel / remarketing service, … | |
| Wordpress | Technical & functional cookies | US (Privacy Shield) | CMS |
| Joomla | Technical & functional cookies | US (Privacy Shield) | CMS |
| Drupal | Technical & functional cookies | EU | CMS |
| Other CMS | Technical & functional cookies | EU / US | CMS |
| Cloudflare | Technical & functional cookies | US (Privacy Shield) | Improving website performance and technically relevant user identification with an emphasis on security |
| * | Technical & functional cookies | EU | Technically relevant cookies for (improved) functionality of the website |
| * | Social media cookies | EU / US | Cookies that make it possible to share certain parts of the website on social media |
| Payment provider | * | EU / US | Cookies necessary for processing payments as well as advertising or tracking payments |
(Note: the above may change). The asterisk refers to the regex symbol (*). It indicates that it is all-encompassing (wild card).
Enabling and disabling cookies
You can disable the placing of cookies by changing your browser settings. Check your browser manual for exact instructions. Please note that (certain functionalities on) the websites may not work or not work fully if you disable cookies. The websites or parts thereof may also deny access in this regard.
Deleting cookies
Most cookies have an expiration date. This means that they expire automatically after a certain period and no longer record data from your site visit. You can also choose to manually delete the cookies before the expiry date has expired. For more information about this, please consult your browser manual.
If you do not wish to share certain cookies, such as targeted advertisements, you can unsubscribe. This can be done by e-mail. Send an email to [email protected]. Even if you have unsubscribed, you may continue to see advertisements, but these are not personalized by Atrapoco.
Third party websites
This privacy and cookie policy does not apply to third-party websites and services that are connected to our website through links or scripts/plug-ins. We cannot guarantee that these third parties handle your personal data in a reliable / secure manner. We recommend that you read the privacy statement of these websites before using these websites.
Confidentiality and disclosure to third parties
We handle your personal data confidentially. We will not provide the personal data that we collect via our website to other parties, unless this is necessary in the context of the execution of the agreement or in cases where we are allowed or required to do so by law.
Security
We take appropriate security measures to limit misuse of and unauthorized access to your personal data. In this way we ensure that only the necessary persons have access to your data and that access to your personal data is protected.
Retention period
We do not store your personal data for longer than is necessary for the purposes for which the data was provided or obtained, taking into account the purposes of the processing and any legal retention periods.
Rights of data subjects
If you have provided us with personal data, you can send us a request to view, change or delete this data. You can send your requests by email ([email protected]) or by registered letter to:
Atrapoco
Schansstraat 145
3550 Heusden-Zolder
Belgium
To prevent misuse, we will ask you to identify yourself before we send data. When it concerns access to personal data linked to a cookie, you must send a copy of the relevant cookie. You can find this in the settings of your browser.
Changes to privacy and cookie policy
We reserve the right to change this privacy and cookie policy. If a change occurs, a notification will be published on our website. It is therefore recommended that you consult this statement regularly so that you are aware of any changes.
Contact
If you have any questions or comments after reading our privacy and cookie policy, you can contact us via the contact details below.
Atrapoco
Schansstraat 145
3550 Heusden-Zolder
Belgium
Phone number: +32 479 283 777
Email: [email protected]